CONTACT CENTERS
Detroit offers a diverse contact center workforce and an affordable office market, bolstered by the reputation of a City transitioning into a leading Midwest tech hub.
WHY DETROIT?
WORKFORCE DEVELOPMENT THAT WORKS FOR YOU
The City of Detroit can be your exclusive staffing partner to source talent for your contact center, or supplement your existing network. Detroit at Work will tap a deep pool of Detroit residents looking for good jobs with opportunities to advance. Detroit at Work utilizes the Emerging Industries Training Institute to provide essential training to individuals beginning their career in the contact center and technology industries. Trainees receive the industry’s finest instruction in the classroom using industry standard equipment, computers, and applications, before having the opportunity to train further in Detroit at Work’s own contact center.
THE RIGHT REAL ESTATE AT THE RIGHT PRICE
Detroit has a plethora of affordable real estate opportunities to serve a range of contact center models. Whether it be a downtown office that provides an exciting environment for your talent and unparalleled branding at lease rates less than 1/2 the national downtown average, or affordable space along a commercial corridor in the neighborhoods where your workforce lives, Detroit has the right location to fit your needs.
A ROBUST INCENTIVES TOOLKIT
Considering a traditional low-cost contact center market, but concerned about the ability to source the talent you need? The DEGC will help you evaluate a toolkit of state and City incentive tools that can even the playing field. If you are willing to provide high quality jobs for Detroiters with strong career pathways, Detroit will invest in supporting your bottom line.
28
Related educational completions produced by 2 institutions in the region
30%
Average office lease rates at 30% below the national average
12K+
Number of Detroit residents seeking jobs who have used Detroit at Work, the City’s world-class workforce development platform, since it launched in March 2020
COMPANY SUCCESS STORIES
When Clearcover, a growing digital auto insurance carrier, was looking to establish its first customer experience center, it selected Detroit from a host of competing Midwest cities. Clearcover leveraged Detroit at Work to test the quality of Detroit’s talent and came away impressed. Now the Company will create up to 300 high-paying customer experience positions in the City. The City’s status as a rising tech hub was an added benefit, and will allow the Company to co-locate software engineers at the Detroit office.
Coyote Logistics, a UPS Inc. company, announced in 2019 that it would create a 500-person tech hub in a remodeled warehouse in the Corktown neighborhood. Coyote uses technology to match more than 10,000 shipments every day across its expansive carrier network. “Detroit’s growing reputation as the Midwest’s hub for technology and innovation was a huge draw as we looked to expand Coyote’s operations,” John Perkovich, a vice president at Coyote, said in a statement. “As we continue to raise the bar in the logistics industry, we are proud to be doing so alongside so many other companies in Detroit who are leaders in their industries.”
A home-grown success story, Rock Connections is the contact center arm of the Dan Gilbert family of companies. Located downtown, Rock Connections has leveraged the excitement in Detroit to more than double its team over a four-year period. The company now hosts more than 800 team members who focus on omnichannel communications, customer service and sales for large-scale partner enterprises.
DAVID WHITE
Senior Director of Business
Development